SOA CS Instance Creation Fails With Error "<JCS-ERR-20027> : <Cannot establish connection using connect string" (Doc ID 2557060.1)

Last updated on OCTOBER 04, 2021

Applies to:

SOA Suite Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Creating and Terminating Services

When attempting to provision a new SOA CS instance , It fails with error

ERROR
-----------------------
Service has returned the following error(s) for service component [WLS]: [<JCS-ERR-20426> : Provisioning failed on host(s) <instance>-<server name>,<instance>-<server name> Check logs identified the following error(s) in log /u01/app/oracle/tools/paas/state/logs/<instance>_provisioning.log on host <instance>-<server name>: [<JCS-ERR-20027> : <Cannot establish connection using connect string '//<Connect String>.com:<port>/<pdb>' and userName '<username>'. Reason: 'ORA-01017: invalid username/password; logon denied ];Check logs identified the following error(s) in log /var/log/chef.log on host <instance>-<server name>: [[2019-06-20T23:03:40+00:00] DEBUG: Re-raising exception: Mixlib::ShellOut::ShellCommandFailed - bash[validate_DB_connectivity] (wlss::initial line 224) had an error: Mixlib::ShellOut::ShellCommandFailed: Expected process to exit with [0], but received '3' ;[2019-06-20T23:03:40+00:00] FATAL: Chef::Exceptions::ChildConvergeError: Chef run process exited unsuccessfully (exit code 1) ]].
PSM-LCM-01101 Unable to provision service. One or more components could not be configured. See additional errors for more details.
The service creation failed in attempt [1] out of [2]. The failed service and its resources will be cleaned up before retrying the service creation.
Submitted job to remove failed service.
Started operation to delete service [<instance>] in domain [idcs-<idcs id>].
Starting custom action [preDelete]
Ignoring failure for custom action [preDelete]
PSM-LSM-05008 Unable to start remote execution of service operation. One or more service nodes may be inaccessible.