Benefits Enrollment For Rehire Employee Errors With Start Date Change (Doc ID 2557130.1)

Last updated on SEPTEMBER 18, 2020

Applies to:

Symptoms

On : 11.13.19.01.0 version, Manage Benefits

Benefits Enrollment for Rehire Employee with Start Date Change

We have a rehire, who was originally entered with a 6/3/2019 hire date -- however, this date was changed to 6/10/2019. I am unable to enroll her in benefits with her new hire life event for 6/10/2019.

I have checked the dates in the system -- and they all reflect 6/10/2019. We have had no other issues with other employees being able to enroll in benefits, so I think this issue is specific to this person and may be an issue with a table behind the scenes. 


ERROR
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"The coverage value cannot be null for the coverage calculation's coverage multiple rule. Review the coverage calculation setup. (BEN-990285)
This error occurred in the package ben_determine_coverage.main. Context at the time of error: xxxxxxxxxxxxxxx, Program US Benefits Program, Plan Basic Term Life, Plan Type Basic Term Life, Option 1x Salary, Coverage Basic Term Life."


STEPS
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The issue can be reproduced at will with the following steps:
1. Rehire employee with 6-3-2019 date
2. Update date to 6-10-2019
3. Process event to make elections
4. Error is thrown

Cause

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