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CG Mobile app: Calling contact from the Contacts page calls wrong number '6855' (Doc ID 2557628.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Consumer Goods Mobile App

ACTUAL BEHAVIOR
---------------
Enable action call in contacts for CG

When displaying the contact information in the mobile app, and pressing on the mobile phone number to make a call, it presents 'null' information and calls another number: "6855".
We have tested with several contacts, and it always calls the same strange number.

EXPECTED BEHAVIOR
-----------------------
Calling the contact phone number should place a call to the said number

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to the contact
2. Call the number on the contact
3. But call is placed to 6855 number.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot place call on the contact

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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