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Profiler: User Unable to Install Profiler, Sign-In Does Not Accept Credentials (Doc ID 2557838.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Symptoms

Try to install Profiler as per the steps below:

  1. Follow the Profiler installation URL provided in Eloqua Help Center Installing Profiler product documentation.
  2. Log in with your Eloqua credentials, if required.
  3. Click Accept and Install to add the app to your Apps list.
  4. Confirm your credentials and click Sign In.

After clicking Sign In in step 4, it will not redirect to Profiler Configuration page, but keep asking for Sign In again and again.

Cause

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In this Document
Symptoms
Cause
Solution
 Related Reading
References

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