You cannot record this absence because your balance will fall below the configured minimum for this type of absence. (ANC-3405002) (Doc ID 2558188.1)

Last updated on MAY 20, 2022

Applies to:

Symptoms

When attempting to enter absence request the following error occurs

ERROR
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"You cannot record this absence because your balance will fall below the configured minimum for this type of absence. (ANC-3405002)".

EXPECTED BEHAVIOR
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The PTO plan with the balance of 26 hours should be used instead of the PTO plan with the 0 balance

STEPS
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The issue can be reproduced at will with the following steps:
1. Configure a PTO Absence type that holds two plans in the following priority:
2. Configure 1st PTO plan
3. Configure 2nd. PTO plan
4. Enter Absence request
5. Error is encountered

Changes

Cause

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