19A: Activity Report Showing Wrong Time In Report
(Doc ID 2558644.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.19.01.0 version, Analytics
ACTUAL BEHAVIOR
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Custom analysis based on CRM - CRM Activity Real Time shows wrong datetime in Actual Start Date and Actual End Date
EXPECTED BEHAVIOR
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Expected to see the same as the user sees in SUI, based on user's selected timezone preference.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login in SUI > Navigate to Activities
2. Check activity is showing 3/4/19 5:30 AM
3. Run Sales Reps - Infolets/My Call Reports_Updated
4. Same activity shows 03/04/2019 00:00
Other symptoms you will see that the timezone in BI Preferences shows set to "Default - Unknown Time Zone"
1. Login in FA
2. Go to Preferences > Regional > Set Timezone to (UTC +05:30) Kolkata - India Time (IT)
3. Save and Close
4. Logout
5. Login again
6. Go to Navigator > Reports and Analytics > browse Catalog
7. BI Answers will open
8. Go to My Account > Preferences > timezone is set to "Default - Unknown Time Zone"
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |