My Oracle Support Banner

19A: Activity Report Showing Wrong Time In Report (Doc ID 2558644.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Analytics

ACTUAL BEHAVIOR
---------------
Custom analysis based on CRM - CRM Activity Real Time shows wrong datetime in Actual Start Date and Actual End Date

EXPECTED BEHAVIOR
-----------------------
Expected to see the same as the user sees in SUI, based on user's selected timezone preference.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login in SUI > Navigate to Activities
2. Check activity is showing 3/4/19 5:30 AM
3. Run Sales Reps - Infolets/My Call Reports_Updated
4. Same activity shows 03/04/2019 00:00

Other symptoms you will see that the timezone in BI Preferences shows set to "Default - Unknown Time Zone"

1. Login in FA
2. Go to Preferences > Regional > Set Timezone to (UTC +05:30) Kolkata - India Time (IT)
3. Save and Close
4. Logout
5. Login again
6. Go to Navigator > Reports and Analytics > browse Catalog
7. BI Answers will open
8. Go to My Account > Preferences > timezone is set to "Default - Unknown Time Zone"

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.