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Milestones Not Taking In Account Custom Availability (Doc ID 2559124.1)

Last updated on NOVEMBER 13, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.19.04.0 version, Service Request

Milestones were not taking in account custom availability.

Admin user have entered data into Manage Availability, and set own calendar for milestones, however, the system was not taking it into account the custom calendar when a Service Request was created, it was still operating on the 24/7 default calendar.
Admin user have been through the set up of Manage Availability, Standard Coverage and Default Coverage, but it is still not working.
 

Solution

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In this Document
Goal
Solution
References


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