My Oracle Support Banner

Error 'The user account with login <user_id> is locked' After Multiple Failed Login Attempts (Doc ID 2559173.1)

Last updated on NOVEMBER 12, 2019

Applies to:

Primavera Unifier Cloud Service - Version 17.1 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to access an Oracle Primavera Cloud environment, after the user clicked Forgot Password and answered the Challenge questions correctly, the following error occurs.

Error: IAM-3040017: The user account with login <user_id> is locked.


The issue can be reproduced at will using the following steps:

  1. Access a Cloud portal.
  2. Click Forgot password.
  3. Respond to Challenge questions.
  4. Attempt to change password.
  5. The reported error occurs.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.