My Oracle Support Banner

Same Emails With Different Purposes Get Merged (Doc ID 2559488.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Goal

Why Same Emails with different purposes get merged ?

Test steps:
1. Create P1,P2,P3 with same email address but different contact_point_purpose.
2. Create merge request for P1,P2,P3.
3 The expected result is that three parties merged and same email addresses with different contact_point_purpose are retain.

Now the merge logic on Email is that only same Email address with same contact_point_purpose will be merged. Same merge logic for URL and IM too.


 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.