My Oracle Support Banner

FA: SCM: GOP: Refresh and Start the Order Promising Server - ESS Process Fails With: Failed to start GOP. Hot Swap failed. RuntimeException while bootstrapping refreshed GOP instance: Handshake failed. (Doc ID 2559763.1)

Last updated on JUNE 26, 2020

Applies to:

Oracle Fusion Global Order Promising Cloud Service - Version 11.13.20.01.0 and later
Oracle Fusion Order Management Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

The ESS Process - Refresh and Start the Order Promising Server - Fails with: 

<env:Body xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
<ns0:startOrderPromiseEngineAsyncResponse xmlns:ns0="http://xmlns.oracle.com/apps/scm/orderPromising/orderPromising/opManagement/publicModel/types/">
  <result xmlns="http://xmlns.oracle.com/apps/scm/orderPromising/orderPromising/opManagement/publicModel/types/">Failed to start GOP.  Hot Swap failed.  RuntimeException while bootstrapping refreshed GOP instance: Handshake failed.

Additionally the log file may include an error similar to:

<env:Body xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
<ns0:startOrderPromiseEngineAsyncResponse xmlns:ns0="http://xmlns.oracle.com/apps/scm/orderPromising/orderPromising/opManagement/publicModel/types/">
  <result xmlns="http://xmlns.oracle.com/apps/scm/orderPromising/orderPromising/opManagement/publicModel/types/">Failed to start GOP.  Hot Swap failed.  RuntimeException while bootstrapping refreshed GOP instance: Handshake failed. Expected "ackLoadDataStore" but received "failLoadDataStore - Unable to parse XML.  Parser returned error code 209: LPX-00209: PI names starting with XML are reserved"</result>
</ns0:startOrderPromiseEngineAsyncResponse>

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.