FA: SCM: OM: How To Close Sales Order When AR Interface Lines are Purged (Doc ID 2560073.1)

Last updated on JANUARY 05, 2023

Applies to:

Goal

NOTE: This note describes invoking a Web Service to advance the orchestration process. The action plan provided must be used with EXTREME CAUTION:

NOTE: - The recommendations in this note may only be applied with development permissions

1. The process will NOT create an INVOICE or add lines to the RA_INTERFACE_LINES ALL table
2. A manual invoice must be created for the order.
3. The Manual invoice details will NOT be added to the Sales Orders.Sales order lines are stuck at awaiting billing, because user purged invoice lines from AR interface lines.
4. Care must be taken to ensure that the Fulfillment Lines are in - AWAITING_BILLING - Status
5. Care must be taken to ensure that there are no entries for the line in the RA_INTERFACE_LINES_ALL table

The action plan will set the status of the orcehestration process to - Billed - for the seeded orchestration process the line will then advance to - CLOSED

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.