My Oracle Support Banner

MWM Activities Fail To Dispatch With High Scheduler Cycle Time and Activity Message, "Can not communicate with any eligible schedulers" (Doc ID 2560400.1)

Last updated on AUGUST 02, 2019

Applies to:

Oracle Mobile Workforce Cloud Service - Version NA and later
Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.3.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

MWM/ORS not scheduling/dispatching activities. Scheduler average cycle time is very high and very little work is showing on the CDI since FAs being created are not being assigned to any Crews.  The message shown on a sample Activity is:

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.