Error in Create Import Activity : Enter Import Options page when uploading the import file (Doc ID 2560617.1)

Last updated on DECEMBER 22, 2020

Applies to:

Symptoms

On : 11.13.19.04.0 version, Accounts, Contacts, Households

Error in Create Import Activity : Enter Import Options page when uploading the import file.

While creating an import, an error occurs on the Create Import Activity : Enter Import Options page

ERROR
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Your request could not be completed because of an error with the content management server. Contact your help desk.The request could not be completed because of the following error: The attachment information cannot be retrieved. (FND-2403) Details: The attachment information could not be retrieved because the file repository is unavailable. Cause: The file repository is unavailable at this time. Action: Contact your help desk...oracle.apps.fnd.applcore.messages.FndMessagesUtil$FndMapResourceBundle

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to Setup and Maintenance > Manage File Import Activities
3. Click Actions > Create (or the Create icon)
4. Select "Upload From Desktop" option
5. Click the Choose File button
6. Select the File; the error occurs

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create an import activity.

Changes

Cause

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