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OMC: Installing Cloud / Gateway Agent Install Fails with error "[OMCAGNT-3018]: Can not connect to Oracle Identity Cloud Service" (Doc ID 2560826.1)

Last updated on JULY 24, 2020

Applies to:

Oracle Management Cloud - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

OMC Agent
Linux x86-64 ORACLE LINUX 7

Installing Cloud / Gateway Agent fails with below error.

Case 1:<agent_software_extract_loc>/AgentInstall_<Timestamp>.log file

OMCAGNT-3018 - Can not connect to Oracle Identity Cloud Service. Please
ensure that the URL [
https://idcs-xxxxxx.identity.oraclecloud.com:<PORT>/.well-known/idcs-configuration ] is accessible from the installation host and retry.

Case 2:<agent_software_extract_loc>/AgentInstall_<Timestamp>.log file 

2020-07-20 17:43:55 DEBUG ConnectivityLogger:53 - using HTTP proxy www-proxy<NAME>:<PROXY_PORT>

2020-07-20 17:44:32 DEBUG HttpClientHandler:347 - Status Code:502

2020-07-20 17:44:32 DEBUG HttpClientHandler:358 - Response Headers

X-Frame-Options=[deny]

Cache-Control=[no-cache]

Connection=[Keep-Alive]

Content-Length=[2786]

Content-Type=[text/html]

[OMCAGNT-3018]: Can not connect to Oracle Identity Cloud Service. Please ensure that the URL [ https://idcs-xxxxxx.identity.oraclecloud.com:<PORT>/.well-known/idcs-configuration ] is accessible from the installation host and retry.

oracle.sysman.installer.exception.IDCSConnectivityValidatorException: https://idcs-xxxxxx.identity.oraclecloud.com:<PORT>/.well-known/idcs-configuration

at oracle.sysman.installer.validator.IDCSConnectivityValidator.validate(IDCSConnectivityValidator.java:122)

at oracle.sysman.installer.engine.RuleEngine.execute(RuleEngine.java:62)

at oracle.sysman.installer.handler.InstallationHandler.handle(InstallationHandler.java:98)

at oracle.sysman.installer.AgentInstallerMain.process(AgentInstallerMain.java:150)

at oracle.sysman.installer.AgentInstallerMain.main(AgentInstallerMain.java:64)

In this case proxy parameters was used in agent.rsp file.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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