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User Receives "Unable to review message collection at this time" Error Banner (Doc ID 2561473.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : N/A version, Listen and Analyze

User is reporting that alert states message limit has been exceeded in Home screen. Listen and Analyze dashboard shows available messages.

Why is this alert appearing? And why is the error banner appearing with following:

ERROR
-----------------------
"Unable to review message collection at this time."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Visit SRM > Home > Alerts > Click available hyperlink > See page and error banner > Click on Listen and Analzye > Topics > View available messages against purchase number.

Cause

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In this Document
Symptoms
Cause
Solution
References


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