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Cloud System Outage - Root Cause Analysis (RCA) Documentation (Doc ID 2561544.1)

Last updated on DECEMBER 23, 2019

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 19.5 and later
Primavera Unifier Cloud Service - Version 19.5 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.5 and later
Primavera Analytics Cloud Service - Version 19.5 and later
Oracle Primavera Cloud Service - Version 19.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to connect to the web environment, the following error(s) occurs.

ERROR

NOTE:  There are other error messages that can be determined to be outages.  This is a living document and additional messages will be added.

STEPS TO REPRODUCE

  1. Locate the environment URL
  2. Open a browser and enter in the URL
  3. Enter the credentials (or unable to reach page to enter credentials)
  4. Error is displayed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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