Office 365: Login fails with error "This Mailbox is already being used by a different user. (ZPS_365-5685078)" (Doc ID 2562443.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.18.01.0 and later
Information in this document applies to any platform.

Note : If the customer environemnt is on 20 B or later , the below document has the steps to do this using a new feature released in 20 A .

OFFICE 365 : How can you update the CX Sales User Name and/or Microsoft User Name for Office 365 Add In Users (Doc ID 2669491.1)

Users get error “This Mailbox is already being used by a different user. (ZPS_365-5685078)” when trying to login to Office 365 add in

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In this Document

Symptoms

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