Office 365: Login fails with error "This Mailbox is already being used by a different user. (ZPS_365-5685078)"
(Doc ID 2562443.1)
Last updated on DECEMBER 22, 2020
Applies to:Oracle Fusion CX Sales Cloud Service - Version 11.13.18.01.0 and later
Information in this document applies to any platform.
Note : If the customer environemnt is on 20 B or later , the below document has the steps to do this using a new feature released in 20 A .
OFFICE 365 : How can you update the CX Sales User Name and/or Microsoft User Name for Office 365 Add In Users (Doc ID 2669491.1)
Users get error “This Mailbox is already being used by a different user. (ZPS_365-5685078)” when trying to login to Office 365 add in
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