My Oracle Support Banner

Office 365: Login fails with error "This Mailbox is already being used by a different user. (ZPS_365-5685078)" (Doc ID 2562443.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.18.01.0 and later
Information in this document applies to any platform.

Symptoms

 

 

Note : If  the customer environemnt is on 20 B or later , the below document has the steps to do this using a new feature released in 20 A . 

OFFICE 365 : How can you update the CX Sales User Name and/or Microsoft User Name for Office 365 Add In Users (Doc ID 2669491.1)

 

 

Users get error “This Mailbox is already being used by a different user. (ZPS_365-5685078)” when trying to login to Office 365 add in 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 UseCase 1
 UseCase 2


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.