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Getting 'Object Not Found' Warning Message On Some Objects When Validation Connection Between Eloqua And Oracle Sales Cloud (Doc ID 2563748.1)

Last updated on JULY 24, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, CX Integration
When clicking the "Validate credentials" button to validate the connection between Eloqua and Sales Cloud, the following warning message is generated::

ERROR
Objects not found
"This connection was unable to validate. Please Contact your CRM system admin and click close to exit the connection step."

CampaignMembers Object Not Found
Campaigns Object Not Found
Deal Registration Object Not Found
Products Object Not Found


Replication Steps:
1. Login to Eloqua
2. Go to the Sale Cloud Integration App
3. Create a new connection
4. Click on 'Validate Credentials' button


Cause

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In this Document
Symptoms
Cause
Solution
References


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