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Unable To Create Receipt Refund Due to Error Sum Of Debits And Credits Are Out Of Balance (Doc ID 2564017.1)

Last updated on AUGUST 01, 2019

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to refund a receipt,
the following error occurs.

ERROR
-----------------------
The sum of debits and credits are out of balance. this action was blocked to avoid inaccurate accounting entries. (AR-855267)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manage Receipts
2. Refund Receipt

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create refunds.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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