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Order Has Progressed To OMS But Remains As Submitted To Fulfillment In Agent (Doc ID 2564181.1)

Last updated on JULY 11, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


Customer reported that a specific order has progressed into the OMS and has been sent to the customer but the order is not fulfilled in agent console, it remains as submitted to fulfillment. If they try to fulfill the order manually, following error appears:

  "errorCode": "28315",
  "message": "Missing required property: paymentGroups[0].authorizationStatus[0].transactionId",
  "status": "400"

How to get this order to fulfilled state in Agent Console?


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