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RPASCE: Users Cannot Login to Cloud Environment, Spinning Circle and Blue Screen After Entering Login Credentials (Doc ID 2564213.1)

Last updated on APRIL 10, 2020

Applies to:

Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service Plus - Version 16.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 16.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 17.0 and later
Oracle Retail Demand Forecasting Cloud Service Plus - Version 18.0 and later
Information in this document applies to any platform.

Symptoms

Users cannot login to the Cloud Retail application. After entering the username and password the screen never refreshes to the application. Instead users experience a blue screen and spinning circle icon.

Cause

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