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UpdateExpiredPassword Endpoint Is Throwing Error Code 83037 (Doc ID 2564379.1)

Last updated on MARCH 03, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


When trying to use the Token, sent in the forgot password email With the /ccstore/v1/profiles/updateExpiredPassword endpoint, the endpoint is returning the following error\response

    "errorCode": "83037",
    "message": "Resetting this account's password is not allowed. Check the link in your email and try again.",
    "status": "400"

The email was successfully received with the token and usePasswordGenerationForForgottenPasswords is set to false. So the email sent contains a token versus password. However, the token in the email does not appear to be working with /ccstore/v1/profiles/updateExpiredPassword

Reproducible steps

1) Create account



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