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Fusion Applications - Global Payroll - Quick Pay rollback Error - A system error ORA-20001: An application error occurred. An assertion failure was detected at location remove_rel_contribs.chk_rel_defbal_exists. (Doc ID 2565207.1)

Last updated on OCTOBER 06, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Global Payroll

When attempting to rollback a Quick Pay, the following error occurs.

ERROR
-----------------------
A system error ORA-20001: An application error occurred. An assertion failure was detected at location remove_rel_contribs.chk_rel_defbal_exists. Details: Contact your help desk. ORA-06512: at "FUSION.APP_EXCEPTION", line 60 ORA-06512: at "FUSION.FND_MES

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Search Person > Person No. 123456789 > Actions > View Process results
2) Locate QP to be rolled-back > Actions > Roll Back
Error: Please review the messages

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot roll back a Quick Pay and modify wrongly inserted dimensions in local tax configuration.

Cause

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In this Document
Symptoms
Cause
Solution


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