Rate Inquiry Not Fetching Rate Between Province to Province When External Rate Engines (SMC/RatewareXL) Are Used
(Doc ID 2565228.1)
Last updated on JANUARY 27, 2021
Applies to:
Oracle Transportation Management Cloud Service - Version 19 and laterInformation in this document applies to any platform.
Symptoms
On : 19A version
ACTUAL BEHAVIOR
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No valid rates are fetched when searching with Province to Province in Rate Inquiry (RIQ) form
EXPECTED BEHAVIOR
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Valid rates should be displayed when searching with Province to Province in RIQ form.
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Contract and Rate Management--> Ask Oracle-->Rate Inquiry
2. Populate Ship from and To Province codes and click on Search.
4. Rates will not be fetched from External Engine (RatewareXL/SMC).
Cause
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In this Document
Symptoms |
Cause |
Solution |