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Rate Inquiry Not Fetching Rate Between Province to Province When External Rate Engines (SMC/RatewareXL) Are Used (Doc ID 2565228.1)

Last updated on JANUARY 27, 2021

Applies to:

Oracle Transportation Management Cloud Service - Version 19 and later
Information in this document applies to any platform.

Symptoms

On : 19A version

ACTUAL BEHAVIOR
---------------
No valid rates are fetched when searching with Province to Province in Rate Inquiry (RIQ) form

EXPECTED BEHAVIOR
-----------------------
Valid rates should be displayed when searching with Province to Province in RIQ form.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Navigate to Contract and Rate Management--> Ask Oracle-->Rate Inquiry

2. Populate Ship from and To Province codes and click on Search.

4. Rates will not be fetched from External Engine (RatewareXL/SMC).

 

Cause

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In this Document
Symptoms
Cause
Solution


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