My Oracle Support Banner

File Path Displayed in the Media Item Details Pop Up is not Valid (Doc ID 2565710.1)

Last updated on SEPTEMBER 25, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

Issue Description

After uploading the PDF files in OCCS Admin --> Media section --> General Folder and successfully publishing them in the OCCS Admin, the file cannot be accessed via Storefront URL using the file path displayed in the Media item details Pop Up.

File Path: general/file_name.pdf 
Domain URL: http://www.example.com/ 
URL used to access the file: http://www.example.com/general/file_name.pdf 

Steps To Replicate
  

  1. Upload and publish the PDF files in OCCS Admin --> Media section --> General Folder
  2. Click on the PDF file media item
  3. Copy the File path displayed in the popup
  4. Append this file path to the Storefront domain URL as shown below

        Path: general/file_name.pdf 
        Domain URL: http://www.example.com/ 
        URL used to access the file: http://www.example.com/general/file_name.pdf 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.