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SRM: Message Limit Exceeded Alert (Doc ID 2565882.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Listen and Analyze

User is reporting that alert states message limit has been exceeded in Home screen. L&A shows available messages.

Why is this alert appearing? And why is the error banner appearing with following:

ERROR
-----------------------
"unable to review message collection at this time"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Visit SRM > Home > Alerts > Click available hyperlink > See page and error banner > Click on L&A > Topics > View available messages against purchase number.

Cause

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In this Document
Symptoms
Cause
Solution
References


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