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Queue Not Assigned to SR After Schedule Queue Assignment Process Completed Successfully (Doc ID 2566155.1)

Last updated on JULY 24, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

A Queue is not assigned to the SR after the 'Service Request Queue Assignment' job completed successfully without any errors.

Cause

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In this Document
Symptoms
Cause
Solution
References


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