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When changing the resource role from Manage Users, getting two roles (Doc ID 2566222.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
When changing the resource role from Manage Users, getting two roles

EXPECTED BEHAVIOR
-----------------------
The intent is to replace the resource role.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to My Team > Users and Roles
3. Search and edit user
4. Change the Resource Role
5. Click the Save and Close button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the user has multiple resource roles.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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