My Oracle Support Banner

Recent Orders or New Shopper Profiles are Not Returned in Agent Search (Doc ID 2566372.1)

Last updated on APRIL 25, 2024

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 and later
Information in this document applies to any platform.


Occs-Agent user can no longer use the Order Search functionality within occs-agent to search for orders placed after a certain date (i.e. all new orders after date xx/xx/xxxx are not returned)
Using manual URL manipulation agent's are able to load the order details for these orders, but they are not returned in order searches.

Likewise this issue can occur for shopper profiles instead of orders, new shopper profiles are not returned in occs-agent customer searches.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 New Orders Not Appearing in Occs-Agent Search Results
 New Profiles Not Appearing in Occs-Agent Search Results

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.