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Error When Attempting to Download Quote Attachments [Internal Server Error] (Doc ID 2566540.1)

Last updated on JULY 26, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 to 19 A Patch 3 [Release 11 to 19]
Information in this document applies to any platform.

Symptoms

When attempting to download certain attachments from a quote, instead of the download popup displaying, an error shows on the page:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.

This only occurs for documents with file names containing a specific character - for instance, the em dash (–).

Cause

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In this Document
Symptoms
Cause
Solution
References


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