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Searching for SRs from other queues (Doc ID 2566590.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Goal

A user is unable to search for service requests that are outside of her queue. I have put her in the highest org hierarchy level but kept her in her queue but she is unable to search for service requests outside of her queue

Is it possible to be able to search for Service Requests outside of your queue?
 

Solution

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In this Document
Goal
Solution


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