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Address Merge Issue With Same Addresses And Different Purpose (Doc ID 2566694.1)

Last updated on DECEMBER 23, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


When two records have same address but with different purposes, say Mail and Home , are merged in CDM, it merges those records into a single record with purpose as multi-choice list showing two purposes.

Now, if there is an update to one of addresses say Mail addresses, then the record is updated for both purposes. This is an unwanted behavior for the customer as the update is only for address type and the other address purpose should have old address.

Basically, customer wants that addresses are kept separate if the purposes are different during merge, so that they can be updated separately.

The behavior should be like Phones where Phones are not merged into single record if purposes are different even though phone number is same.


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