*Process Life Event Error - Too Many Plans Selected For Plan Type
(Doc ID 2567062.1)
Last updated on MARCH 30, 2020
Applies to:Oracle Fusion Benefits Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.
On : 11.13.19.04.0 version, Manage Benefits
Process Life Event error - Too many plans selected for plan type
When processing an unprocessed life event for an employee who transferred into a benefit eligible position, we are receiving the following error: "You selected too many plans for this plan type. You can select up to 1 plans. (BEN-990217) The plan type is Basic Life. You selected 2 plans.
We have not made any plan selections yet at this stage. This issue is consistently reproducible. It is occurring in our production environment but has been recreated in our test pod: edyc-test.
Please find attached:
1) Process Life Events error -> includes steps to reproduce error and screenshots
2) Benefits Health Check Diagnostic Test
3) Person Benefits Diagnostic Test
4) Program Information Diagnostic Test
5) Program Export
I am not able to complete the steps with logging enabled as I received the "A connection to the server has failed" error.
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