My Oracle Support Banner

Unable To Connect To PBCS Through EPM Automate From AIX Server (Doc ID 2568182.1)

Last updated on SEPTEMBER 18, 2019

Applies to:

Oracle Planning and Budgeting Cloud Service - Version 19.06.64 and later
Information in this document applies to any platform.

Symptoms

Not able to connect to PBCS through EPM automate from AIX server. It worked till 7th June 2019, but getting the below error when we are trying to connect to PBCS through EPM Automate (installed on AIX server) from 8th June 2019.
Error details:
2019/06/11 12:24:52:376 EDT [DEBUG] HttpConnection - Releasing connection back to connection manager.
Received fatal alert: handshake_failure Root Exception is : javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
  at com.ibm.jsse2.o.a(o.java:15)
  at com.ibm.jsse2.o.a(o.java:11)
  at com.ibm.jsse2.SSLSocketImpl.b(SSLSocketImpl.java:252)
  at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:392)
  at com.ibm.jsse2.SSLSocketImpl.h(SSLSocketImpl.java:496)
  at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:333)
  at com.ibm.jsse2.k.write(k.java:21)
  at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:76)
  at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:134)
  at org.apache.commons.httpclient.HttpConnection.flushRequestOutputStream(HttpConnection.java:828)
  at org.apache.commons.httpclient.HttpMethodBase.writeRequest(HttpMethodBase.java:2116)
  at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1096)
  -----
  -----
2019/06/11 12:24:52:385 EDT [DEBUG] HttpConnection - Releasing connection back to connection manager.
EPMAT-7:Unable to connect to https://customerurl.oraclecloud.com, Unsupported protocol: https

Changes

 After June update for cloud environments TLS 1.0 and 1.1 are not longer compatible and it is suggested to use TLS 1.2

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.