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Social Insurance Pay Base Retro Error (Doc ID 2568686.1)

Last updated on JULY 23, 2019

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, AE - United Arab Emirates Legislation

When we run the retro for person number "1234", the following error is encountered:

ERROR
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"A system error ORA-20001: The employment level entered is not eligible for the element Social Insurance Pay Base Retro on 2019-07-01. Details: You cannot grant the element to the payroll relationship, terms or assignment unless it meets the element eligibility criteria and has an element costing record. Ensure that a suitable element costing rule exists for the element, and that the eligibility criteria for a person matches those defined on the costing rule. ORA-06512: at "FUSION.PAY_RETRO_PKG", line 1816 ORA-06512: at occurred in table pay_retro_pkg.create_retro_entry at location 3065. Contact your help desk."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit the Retroactive pay process
2. Error encountered

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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