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Collection Page Returns an Error 60012 - Request Denied Due To Performance Constraints (Doc ID 2568857.1)

Last updated on JULY 23, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On 19A when attempting to accesse a collection page, the following error occurs.


Search query parameters are as below:

/ccstoreui/v1/search?Nrpp=12&N={NUMBER}&Nao=0&No=0&searchType=search

Some observations:

1. Search returns tens of thousands records (e.g., totalMatchingRecords:39K).
2. Response latencies increase as the number of matching records increase. And certain search requests timeout with the '60012' error.
3. The same request returns fine if an explicit shopper sort is specified ('Ns' parameter).

    /ccstoreui/v1/search?N={NUMBER}&Ns=sku.activePrice|1

Cause

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In this Document
Symptoms
Cause
Solution
References


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