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The integration between OSC and ICS was working and then events stopped being received in ICS. (Doc ID 2569197.1)

Last updated on JULY 24, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Integration Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, CX Integration

The integration between OSC and ICS was working and then events stopped being received in ICS.

ERROR
-----------------------
Unable to invoke endpoint URI "xxxxx" successfully due to: javax.xml.soap.SOAPException: Message send failed: Missing WWW-Authenticate header.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create or update any object for which business events have been subscribed. For instance, update and opportunity.
2. Check the SOA instances; they are failing with the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, business events are not getting to ICS.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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