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"Person has one or more manual life events that must be resolved before processing can continue. (BEN-990412)" When Attempting to Run Life Event (Doc ID 2569312.1)

Last updated on JULY 24, 2019

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms



The EE had a NH event effective mm/dd/yyyy (e.g. 5/21/19)  and the open enrollment life event effective mm/dd/yyyy (e.g.01/01/2019)
Both were missing the rates on Critical Illness so we backed out both life events and tried to run the NH again, but it closes stating he is not eligible for anything.

Then tried to run the OE event and it errors stating:
Unable to run a life event on the employee Christopher Edwards (501281). Get the following error
 
 

ERROR
-----------------------
Person has one or more manual life events that must be resolved before processing can continue. (BEN-990412) Set the manual life event to void or detected status


 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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