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Error When Trying To Back Out Or Reprocess Open Enrollment For EE (Doc ID 2569883.1)

Last updated on SEPTEMBER 18, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Goal

Error when trying to back out or reprocess open enrollment for EE

Receive error when trying to back out/reprocess open enrollment to pick up newly added dependent. Received on administrator view and also on employee self service view:

The message is ORA-20001: No activity base rate was found for the enrollment rate. Review the rate configuration and rate status. Details: This error occurred in the following package ben_element_entry.end_enrollment_element. Context at the time of error: Program Active Benefits Program, Plan Accident Benefit - High, Option Employee and Family, Activity Base Rate ID 3000000xxxxxxxx, Effective Date 2019-06-16. ORA-06512: at "FUSION.BEN_BACK_OUT_LIFE_EVENT", line 2461 ORA-06512: at line 1 .
 

Solution

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In this Document
Goal
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