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Error When Trying To Back Out Or Reprocess Open Enrollment For EE (Doc ID 2569883.1)

Last updated on FEBRUARY 13, 2023

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Information in this document applies to any platform.


 Error when trying to back out or reprocess open enrollment for EE

Receive error when trying to back out/reprocess open enrollment to pick up newly added dependent. Received on administrator view and also on employee self service view:

The message is ORA-20001: No activity base rate was found for the enrollment rate. Review the rate configuration and rate status. Details: This error occurred in the following package ben_element_entry.end_enrollment_element. Context at the time of error: Program Active Benefits Program, Plan Accident Benefit - High, Option Employee and Family, Activity Base Rate ID 3000000xxxxxxxx, Effective Date 2019-06-16. ORA-06512: at "FUSION.BEN_BACK_OUT_LIFE_EVENT", line 2461 ORA-06512: at line 1 .




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