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Error: "Unable to Load Data" When Trying to Upload a File in Submittals. (Doc ID 2570860.1)

Last updated on JULY 29, 2019

Applies to:

Oracle Primavera Cloud Service - Version 19.5 and later
Information in this document applies to any platform.

Symptoms

DESCRIPTION:

The File Folder structure disappears and reappears in the file tab from the Submittal App.
If the user selects Assign or Submit prior to accessing the lower panel to upload a file and attempts to load a file, the Files folders are not available as they are if you attempt to add a file from the lower panel Files tab.

ERROR:

Unable to Load Data
An unknown error has occurred.
PRM - 000000041

STEPS:

The issue can be reproduced at will with the following steps:
1. Log into Prime and open Submittals.
2. Select a Submittal, go to Files tab, click Add (folders appear in dialog).
3. Close add file dialog.
4. Navigate to another tab and back.
5. Click Add File.
6. Error appears.

Cause

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In this Document
Symptoms
Cause
Solution
References


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