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Passport: Equifax Transitions I9 Service Error "Login Credential Error" (Doc ID 2571465.1)

Last updated on FEBRUARY 28, 2023

Applies to:

Oracle Taleo Platform Cloud Service - Passport Framework - Version 17.0 and later
Oracle Taleo Onboarding Cloud Service - Version 17.0 and later
Information in this document applies to any platform.

Symptoms

When using the Passport Transitions service provided by Equifax for I9, when the candidate clicks link in Onboarding Task to complete Part 1 of t he I9 there is an error

The error description in Candidate Onboarding record states    Equifax returned an error. “Login credentials are invalid”

Cause

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In this Document
Symptoms
Cause
Solution
References


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