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Collections Dashboard Is Empty (Doc ID 2571479.1)

Last updated on JANUARY 28, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Setup Module

BEHAVIOR

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Collections dashboard is empty when a collector has been assigned to all BU's in the system. However, when the collector is only assigned total BU's - 1, the dashboard populated as expected.

EXPECTED BAHAVIOR
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The collections dashboard should populate with the information of all BU's assigned to a collector.


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new collector, assign to multiple BU's
2. Create delinquent invoices
3. Schedule collections dashboard refresh


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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