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Timestamp Not Working On FB Posts (Doc ID 2571480.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Social Relationship Management Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

At present - When our support agent clicks on the Twitter timestamp he/she can view the original post on Twitter directly. Which means we are able to jump to the URL of the post to view it on Twitter.com.

The issue - We are unable to do the same with Facebook or Instagram posts. When our support agent clicks the timestamp we are unable to view the original post. Why are we not able to click on the timestamp to view natively on Facebook and Instagram
 

Solution

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In this Document
Goal
Solution


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