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'Setup & Maintenance' and 'Sandbox' pages not opening in Firefox browser (Doc ID 2571669.1)

Last updated on JULY 31, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.01.0 and later
Information in this document applies to any platform.

Symptoms

1. User sees issue while running tasks form Setup and Maintenance. It keeps on fetching data. The screen freezes completely

Example: Open settings / maintenance, click on search and type in Manage Administrator Profile Values, search for any setting and the page will not load.

2. Similarly when user tries to enter the sandbox, the screen freezes and no action is performed.

Example: Open the environment, click manage sandboxes. The page hangs on fetching data and does not load. This is reproducible on multiple PCs / browsers.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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