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Activity Status Remains In Pending Approval Even After WO Status Changed To Planning (Doc ID 2571705.1)

Last updated on OCTOBER 23, 2021

Applies to:

Oracle Utilities Work and Asset Cloud Service - Version 18.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

  WO - Work Order


ACTUAL BEHAVIOR
---------------
Activity status remains in Pending Approval even after WO status changed to Planning


EXPECTED BEHAVIOR
-----------------------
Activity status to be in Planning status when Work Order is transitioned to Planning after it was rejected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Create Work order
2.Submit for Approval
3.Reject Work Order
4.Change Work Order status to Planning
5.Activity status displays in Pending approval

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot finish their task.

Cause

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In this Document
Symptoms
Cause
Solution
References


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