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ADF FACES Error At Save And Close When Navigating To Lead From Link (Doc ID 2571977.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.04.0 version, Leads, Sales Campaigns

Broken link for leads - error when saving or cancelling

Every time when opening a leads from a link the below behavior is seen:
1. Summary sub tab appears empty, so users need to go to another sub tab, for example, 'Qualification', then go back to 'Summary' so it will appear.
2. Once clicking 'Save and Close' or 'Cancel', an ADF-FACES Error is thrown

ERROR
-----------------------
ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #XX

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Go to lead from link
- Summary page is empty
- Click on another subtab
- Go back to summary and see correct page
- Click Save and close / Cancel --> receive the error message

Cause

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In this Document
Symptoms
Cause
Solution
References


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