Passport: "Use UDF Work Location Fields" Setting Not Working For PaperlessEmployee / CICPlus Service
(Doc ID 2572813.1)
Last updated on AUGUST 01, 2019
Applies to:Oracle Taleo Recruiting Cloud Service - Version 19A and later
Information in this document applies to any platform.
The Onboarding (Transitions) passport service "Tax Forms Service" (provider = PasperlessEmployee.com / CICPlus) includes a service setting called "Use UDF Work Location Fields". Even with the setting 'Not Checked', a problem came up where requests to the service's provider unexpectedly contained UDF work location values for some candidates, but for others it is used the Requisition's work location as expected. This happened even though the requisitions associated with the candidates both have 'level 4' locations that are configured as work locations.
In the activation guide for this service the expected setting behavior is listed as:
- Checked: The service looks in (service-specific) UDFs to get the new hire's Work Location. These six UDFs are automatically created when the service gets deployed in the zone, associated with Transitions Personal Info - PASSPORT_TAX_TRERSINFO_WORK_LOCATION_*
- Not Checked: If this field is not checked, the service pulls new hire's Work Location from Requisition's primary Location. If this field is not checked, and if the Req doesn’t have a Work Location, then the service sends blank values to the partner.
Later in the guide there is a flow diagram that shows the following logic for this setting:
Is customer configured to use Work Location UDF Fields
Requisition Primary Location is @ Level 1
Just send values in UDF Fields as New HIre Work Location <tleo:WorkLocation> section in the XML
Is Requisition's Primary Location a Work Location?
If Yes: work location is used for <tleo:WorkLocation> section in the XML
If No: send blank values in UDF Fields as New Hire Work Location
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