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FA: SCM: OM: Tracing - HTTP 401 Unauthorized - Errors Raised in Fusion Applications - Account Locked (Doc ID 2573062.1)

Last updated on MAY 12, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

A number of - 401 Unauthorized - errors are reported when invoking Fusion Applications Web Services from external sources.  This issue is intermittent and the calls to the Web Service may work for some time before the error is reported again.

The access log files show a number of errors similar to :

401 /u01/APPLTOP/instance/wlslogs/FADomain/servers/ServiceServer_1/logs/access.log.20190718:2019-07-17    15:00:08.402    0.002    1468    POST    /fscmService/ShipmentService    401    -    "1.b6eef410-0b32-4f44-8eb6-6e9ee5da0658-000c986a;kdlgmfCWYVQSXJOR_UBSjHQBoITOZRPQiNQB3VPRkVRSdKTP9URSoHQRZLPI^MDDm1CCs3CWLVQSXJOR_UBSjHQBoITOZRPQiNQB9URSoHQRZLPI^NCDp8DDp5CC0aEHgVRT9KPMk0CCkDJQk3KPqGTDHKPHp6NDgJDQZHCL2HKHVGCCk0FGEGXPjITOZSPPi3VRXU8TmHROfPQRbU9KpPPPnJPQiNRJkLQSXKTQjUQJXTPPr4HPlLTPpLOWZVQSXJOR_UBSjHQBoITOZRPQiNQB3VPRkVRSdKTPJJHG5UOTdKTU9KRCm9ED0ZRRmHROgLQBnVPOi4USXJRQdURPi1LTdLRSZPQRbJNG1LIRoPOTtPGPn2DEs0YLjITOZSPPi3VRXU8TmHROfPQRbUAHgVRT5MTPiKTI^NFDs8DDl6CD0_RRmHROgLQBnVPOi4USXJRQdURPi9IRnKTOiJPP9KRGmLPOoPRRiKLQhLOHl5EDn3FDp6CCr5FDt0YNjITOZSPPi3VRXU8TmHROfPQRbUAHgVRT3ITPXKTQjUOLdTPP4HDDq3FCr5EDk7DDo1CWHVQSXJOR_UBSjHQBoITOZRPQiNQB6SRRrPGPq4CEk7FDn0YLjITOZSPPi3VRXU8TmHROfPQRbUBK3HHHiKTQoPTI^JECt9CWXVQSXJOR_UBSjHQBoITOZRPQiNQB6SRRrJNG1GLOmKTQoPRRiPGPl1CW3JOTsLKS^HOT_JLSgKCTmLTP0ZDLIPJKj6RSZTRK_IUTdJPPj3KQdGTR_UOTJLQSqPRO_G"    -    "10.193.152.8"

401 /u01/APPLTOP/instance/wlslogs/FADomain/servers/ServiceServer_1/logs/access.log.20190718:2019-07-17    15:00:11.656    0.002    1468    POST    /fscmService/OnhandQuantityServiceV2    401    -    "1.88091eca-eb43-4fe8-b1be-2b8679773d11-00083c26;kZhgnfCWYVQSXJOR_UBSjHQBoITOZRPQiNQB3VPRkVRSdKTP9URSoHQRZLPI^MDDn2FCo4CWLVQSXJOR_UBSjHQBoITOZRPQiNQB9URSoHQRZLPI^NCDp9FDm6CD0ZRRmHROgLQBnVPOi4USXJRQdURPi3JRhGVRnPOT_JNG1LIRoPOTtPGPm9EC0_RRmHROgLQBnVPOi4USXJRQdURPi9IRnKTOiJPP9KRGmLPOoPRRiKLQhLOHl5EDn3FDp6DCl0DEn0XKjITOZSPPi3VRXU8TmHROfPQRbUAHgVRT9KQDo9DCt7CD0aNRmHROgLQBnVPOi4USXJRQdURPi3NG1LIRoPOTtPGPm9CE0ZJOoOTLkKPOoLRKlSODoITT_GZCLILIUVAPnJPRJLQSqPRO_VBJiOPOiKPKpHQRoPOTtJLPmMTQZLQLm0"    -    "10.193.152.14"

401 /u01/APPLTOP/instance/wlslogs/FADomain/servers/ServiceServer_1/logs/access.log.20190718:2019-07-17    18:41:42.529    0.014    1468    POST    /crmService/FoundationPartiesLocationService    401    -    "1.TE1fc0s2000000000;kXjglYjE0YRRmHROgLQBnVPOi4USXJRQdURPi3JRhGVRnPOT_PIRnKTOiJPP9KQDp3ECt1CE0_NRmHROgLQBnVPOi4USXJRQdURPi9IRnKTOiJPP9KRDo6CCm4DDo0YD6SRRrPGPPGCCk0DJfHEHEROH5JSI3VML4SIDdJPCKIHK9IOCk0CCYOKW_VQSXJOR_UBSjHQBoITOZRPQiNQBHLTQ_JVOdURPFGTPmHOTdVQREHPR_NDPsLROpKTP0ZRRmHROgLQBnVPOi4USXJRQdURPi3JRhGVRnPOT_JNG1LIRoPOTtPGPn1CEo0ZOjITOZSPPi3VRXU8TmHROfPQRbU9KpPPPnJPQiNRK3HHHiKTQoPTI^JDCs6CWMVQSXJOR_UBSjHQBoITOZRPQiNQB6SRRrLIT_UOT9KRDr9CCk0FCr0XPjITOZSPPi3VRXU8TmHROfPQRbU9IiJSTXURO_PGP3ITPXKTQjUOLdTPP4HDDq3FCs8DEk2CDl8CWUVQSXJOR_UBSjHQBoITOZRPQiNQB6SRRrJIS_HOTdVQRKPPR_KHCp6FCn8CEt0ECo1FC0XNRmHROgLQBnVPOi4USXJRQdURPi6GRjNTI^MCDt2DDk3CWMVQSXJOR_UBSjHQBoITOZRPQiNQBJJHG5UOTdKTU9KRCl8DE0XRRmHROgLQBnVPOi4USXJRQdURPi6GRjNVK3HGKXISTdKTQjUPI^HDC0ZJOoOTLkKPOoLRKlSODoITT_GZCLILIbVBOmTRK_IUTdJPPj6JRpUOPXKTQjUOKXISTdLRSCVROXKTQjURK_IUTdJPP"    -    "10.193.152.8"

401 /u01/APPLTOP/instance/wlslogs/FADomain/servers/ServiceServer_1/logs/access.log.20190718:2019-07-17    18:42:04.346    0.002    1468    POST    /fscmService/OrderImportService    401    -    "1.b6eef410-0b32-4f44-8eb6-6e9ee5da0658-000e230e;kbhgmfCWYVQSXJOR_UBSjHQBoITOZRPQiNQB3VPRkVRSdKTP9URSoHQRZLPI^MDDm1CDt3CWLVQSXJOR_UBSjHQBoITOZRPQiNQB9URSoHQRZLPI^NCDq1FCm5DE0aEHgVRT9KPMk0CCkDJQl6JKePHDHKPHp6NDgJDQZHCL2HKHVGCCk0CIdGXPjITOZSPPi3VRXU8TmHROfPQRbU9KpPPPnJPQiNRJkLQSXKTQjUQJXTPPr4HPlLTPpLOWZVQSXJOR_UBSjHQBoITOZRPQiNQB3VPRkVRSdKTPJJHG5UOTdKTU9KRCn5EC0ZRRmHROgLQBnVPOi4USXJRQdURPi1LTdLRSZPQRbJNG1LIRoPOTtPGPn3DDo0YLjITOZSPPi3VRXU8TmHROfPQRbUAHgVRT5MTPiKTI^NFDt1CCq5DD0_RRmHROgLQBnVPOi4USXJRQdURPi9IRnKTOiJPP9KRGmLPOoPRRiKLQhLOHl5EDn3CEs9ECm8DDl0YNjITOZSPPi3VRXU8TmHROfPQRbUAHgVRT3ITPXKTQjUOLdTPP4HDDq3FCs8DEm2CEn4CWHVQSXJOR_UBSjHQBoITOZRPQiNQB6SRRrPGPq4CEl1DCr0YLjITOZSPPi3VRXU8TmHROfPQRbUBK3HHHiKTQoPTI^JFCp9CWXVQSXJOR_UBSjHQBoITOZRPQiNQB6SRRrJNG1GLOmKTQoPRRiPGPl1CW3JOTsLKS^HOT_JLSgKCTmLTP0ZDLIPILj6RSZTRK_IUTdJPPjFIS^LQS9TOSjISTJLQSqPRO_G"    -    "10.193.152.14"


In these cases 401 errors have been reported when invoking Web Services:
/fscmService/ShipmentService
/fscmService/OnhandQuantityServiceV2
/crmService/FoundationPartiesLocationService
/fscmService/OrderImportService

The following UNIX commands can be executed to obtain this information:

To obtain latest occurrences run the following command and then review the file :- /tmp/UNAuthorisedyyyyMMdd.out

Cause

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In this Document
Symptoms
Cause
Solution
References


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