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Multiple Workflow Notifications (Doc ID 2573678.1)

Last updated on AUGUST 06, 2019

Applies to:

Oracle Fusion Application Toolkit Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Symptoms

 Managers are receiving multiple notifications for the same transaction and must take action on both the notifications.  Whenever there is a FYI assignee there are multiple workflows notifications.

The manager can see duplicate notifications for the transaction that was initiated by him since the initiator is seeing the FYI notification also.

Users expect the FYI to at least have 'FYI' in the header/detail so that the initiator knows that one is an FYI.

There should be a way for the initiator to differentiate FYI task and approval task in 'initiated task' list. Right now the FYI task and approval task have exact same title and both have withdraw button.

The issue can be reproduced at will with the following steps:

 

Cause

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In this Document
Symptoms
Cause
Solution
References

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