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Is There A Way To Use API Calls Without Needing To Use A User Licence In Enagagement Cloud (Doc ID 2573795.1)

Last updated on JULY 12, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.19.04.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.19.04.0 version, Service Requests

Customer currently have a website that uses API calls to create Service Requests in Engagemetn Cloud(EC). Implementation used a user account in EC and this is currently taking one of the user licence.

Question: Is there a way to use API calls to Engagement Cloud(EC) without needing to use a user licence?
 

Solution

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In this Document
Goal
Solution
References


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